Contact

One address and one person

Hannah Okafor writes this site from Canada and reads everything sent to the address above. Replies go out inside three working days as a rule. That figure is honest rather than aspirational: there is no rota, no assistant and no queue system, so a week with a lot of mail in it is a week with slower replies, and saying otherwise on a page like this would simply be a lie that gets found out on the first message.

The correspondence this site is for

Corrections, essentially. Both games covered here are patched every few weeks, and the things a patch changes — the level economy, the timing of a life, an advertising break appearing where there was none — are the things this site describes. When a description here stops matching what is on your screen, the description is what is wrong, and knowing which sentence and which level makes it a ten-minute fix rather than an argument.

Store facts drift in the same way and are worth reporting for the same reason. Price, download size, content rating and the in-app purchase label all come from the Canadian listing and all carry the date they were read. After that date the listing is authoritative. If yours disagrees with this page, yours is right.

The correspondence that has to go elsewhere

Anything that touches an account, a payment or a saved game belongs to the developer or to Google, and there is no polite way to make this site useful for it. No transaction has ever passed through this domain; no save file, player profile or purchase history is visible from here; and there is no back channel to either studio beyond the same public store page anyone can open. King and SGN both publish support routes inside their apps, and those routes reach someone who can actually look up an account, which is more than can be said for this address.

Retail orders are the same story in a different shop. The hardware section links to searches on a retailer's own site; nothing is sold, stocked or shipped here, and a delivery, return or warranty question can only be settled by the seller who took the order.

Formal matters, and the missing street address

Requests under PIPEDA are answered at the same address and within thirty days: ask what is held from your correspondence, ask for it corrected, or ask for it deleted. Trademark and image claims follow the process described in the Legal Notice, under which material is withdrawn while the claim is examined rather than after. No postal address appears anywhere on this site, for the plain reason that the only address involved is a home; where a matter genuinely requires service by post, ask by email and one appropriate to it will be given.